Weltevrede Wine Estate – Shipping, Delivery & Returns

We deliver nationwide within South Africa using reputable couriers. The following terms apply to online orders placed via our website.

1. Processing & Dispatch

• Orders are usually processed within 1–2 business days after payment reflects.

• Dispatch and delivery timelines shown at checkout are estimates and may vary by location, courier schedules, and peak periods.

• If an item is out of stock, we will notify you and offer a refund, exchange, or back-order option.

2. Delivery

• Delivery requires an adult (18+) to receive the parcel; proof of age may be requested by the courier.

• We may refuse delivery where the recipient is under 18 or appears intoxicated, in line with South African liquor laws.

• We do not deliver to PO boxes. Additional time may be required for remote or outlying areas.

3. Fees & Risk

• Shipping fees (if applicable) are displayed at checkout and include VAT.

• Risk and ownership transfer upon delivery to the address provided (or upon collection for click-and-collect, if available).

• Please inspect your order on receipt and notify us immediately if there are issues.

4. Failed Delivery & Re-delivery

• If no adult is available to receive the parcel, the courier may attempt re-delivery or return the parcel to us. Re-delivery fees may apply.

• If delivery fails due to an incorrect or incomplete address, we may charge a re-delivery fee.

5. Breakage & Short Deliveries

• If goods are damaged or items are missing, report this within 48 hours with photographs of the carton and contents.

• We will rectify the issue by arranging a replacement or refund as appropriate.

6. Returns

• Returns are handled in accordance with our Refund & Returns Policy.

• For cooling-off returns under the ECTA, you are responsible only for the direct cost of return shipping.

7. Trading Hours & Compliance

• We comply with national and applicable provincial liquor laws (including the Western Cape Liquor Act) regarding trading conditions, delivery, and sales to minors.

Effective Date: 1 September 2025