Weltevrede Wine Estate – Terms and Conditions

These Terms and Conditions govern your use of our e-commerce website and the purchase of products from Weltevrede Wine Estate. By using our website, you agree to the following policies and terms.

1. Privacy Policy

At Weltevrede Wine Estate, we respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

• We collect personal details (such as name, contact information, and payment details) only for the purpose of fulfilling orders, deliveries, and customer communication.

• Your data will not be shared with third parties unless required by law or necessary for completing your order (e.g., courier services, payment providers).

• We implement appropriate security measures to safeguard your information.

• By using our website, you consent to the collection and use of your personal information as described in this policy.

2. Refund Policy

We strive to ensure your satisfaction with every purchase. If you are not completely satisfied, please review our refund policy below:

• Refunds are available for defective or damaged products reported within 7 days of delivery.

• Products must be returned unopened, in their original packaging, and accompanied by proof of purchase.

• Refunds will be processed within 14 working days once the returned item has been inspected and approved.

• Refunds will be made via the original method of payment.

• We do not provide refunds for opened or consumed products unless defective.

3. Shipping & Return Policy

Shipping

• Delivery is available throughout South Africa.

• Delivery times may vary depending on your location; estimated times will be displayed during checkout.

• Shipping fees are calculated at checkout and are the responsibility of the customer.

Returns

• If you wish to return a product, please notify us within 7 days of delivery.

• Items must be returned in their original condition and packaging.

• Customers are responsible for return shipping costs unless the return is due to our error.

• Approved returns will result in a replacement, store credit, or refund depending on the situation.

4. General Terms

1. By using our website, you confirm that you are at least 18 years old and legally permitted to purchase alcohol under South African law.

2. All prices are in South African Rand (ZAR) and include VAT unless stated otherwise.

3. Orders are only processed upon receipt of full payment.

4. We reserve the right to modify or discontinue products, pricing, or these policies at any time without prior notice.

5. Consumption of our products should always be done responsibly and in moderation.

6. Any disputes will be governed by South African law and fall under the jurisdiction of South African courts.

Effective Date: 1 September 2025